To keep your account and money safe, know what a real AltIndex support interaction looks like.
We will never ask you for:
- Your password.
- A two-factor authentication (2FA) code.
- Your brokerage login credentials or any code that connects your brokerage.
- Your API key or any other secret token.
- Remote access to your device, or payment to "unlock" or "verify" your account.
We don't need any of these to help you. Anyone asking for them — even if they appear to be from AltIndex — is attempting to phish you. Do not share them, and report the message to us.
How to recognize us
- Official support comes only from
support@altindex.comand our help site athelp.altindex.com. - We respond asynchronously, within about 1 business day.
- Connecting a brokerage always happens inside the app through our secure connection flow — never by sending credentials to a person.
If something feels off, don't act on it. Contact us directly through the app or
at help.altindex.com to confirm.
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