Canceling your subscription

How you cancel depends on where you subscribed.

If you subscribed in the mobile app (iOS or Android)

Mobile subscriptions are billed through the App Store (Apple) or Google Play. By Apple and Google policy, these can only be canceled from your store account settings — we are not able to cancel an in-app subscription on your behalf.

• iPhone / iPad: Settings → tap your name → Subscriptions → AltIndex → Cancel.
• Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → AltIndex → Cancel.

You can also reach the cancellation flow from inside the app: Profile → Billing, which opens the store-managed subscription center.

Your plan stays active until the end of the current billing period, then your account automatically returns to Free.

If you subscribed on the web (app.altindex.com)

Web subscriptions are billed through Stripe. Open the Stripe Customer Portal from your account settings to cancel or update payment details. Your plan stays active until the end of the current period.

What happens when a subscription ends

• Your account automatically downgrades to the appropriate tier — no action needed.
• Any API keys are automatically revoked when the downgrade is processed (API access is Pro-only — see API key access).
• Your portfolio data and history are retained; paid features simply lock.

Refunds

Refunds for store purchases are handled by Apple or Google directly, per their refund policies. For web (Stripe) charges, contact support and a person will review. Refund and billing-dispute requests always go to a human.